🍀 Philip Crosby’s response to the quality crisis was the principle of “doing it right the first time” (DIRFT). The phrase “Do it right the first time” is a quality management principle that emphasizes the importance of performing tasks correctly and accurately from the beginning. It’s often associated with quality management experts like Philip Crosby and is a part of their philosophy to prevent errors and defects, rather than relying on rework or corrections after mistakes have been made. This approach can lead to improved quality, increased efficiency, and cost savings in various processes and industries.
🍀 Crosby also initiated the Zero Defects (ZD) program — Zero Defects is a management tool aimed at the reduction of defects through prevention. It is directed at motivating people to prevent mistakes by developing a constant, conscious desire to do their job right the first time
🍀 DIRFT evaluates to address some of the basic principles for continuous improvements and quality across organization as:
1️⃣ To improve quality, management should be deeply committed
2️⃣ To establish measurements and it helps analyze where the quality problems are
3️⃣ The cost of quality is doing it wrong. And not doing it right from the start
4️⃣ To develop a quality culture in the company
5️⃣ It is important to recognize and value all those members or teams that help meet the objective and to reward them
6️⃣ To keep team informed on the latest tips on quality
#quality #dirft #zerodefect #corsby #projectmanagement
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